1. Who we are
SetMyResume (“we”, “us”) provides human-written resume, cover letter and LinkedIn profile writing services to customers in the UK and elsewhere. This policy explains what personal data we collect when you use our website and order our services, and how we use it.
2. What we collect
We collect the following categories of personal data:
- Contact details — full name, email address, phone number and location, provided when you start an order.
- Career information — work history, education, certifications, skills, target role details and any special requests you provide during the intake process.
- Uploaded files — an existing resume, job description, or other documents you choose to upload.
- Payment information — handled entirely by Stripe; we never see or store your card details ourselves.
- Communications— messages you send us through the contact form, and records of transactional emails and, where you’ve opted in, WhatsApp messages we send about your order.
3. Why we collect it
We use your data to create your account and order records, write your resume or cover letter, deliver files to you, respond to support and revision requests, and send order-related emails (and WhatsApp messages, only if you’ve opted in). We do not use your career information for any purpose beyond fulfilling your order.
4. WhatsApp messages
We only contact you on WhatsApp if you tick the opt-in checkbox during checkout. You can withdraw consent at any time by replying “STOP” to any message or contacting us directly; we’ll switch to email-only communication going forward.
5. Who we share it with
We share limited data with the processors that let us run the service: Stripe (payment processing), Supabase (database and file storage), Resend (transactional email) and, where applicable, Meta’s WhatsApp Business Platform (order delivery messages). We do not sell your personal data, and we do not share it with advertisers.
6. Where it’s stored
Your data is stored in a Postgres database and private file storage hosted via Supabase. Access to uploaded files and delivered documents is restricted to signed, time-limited links — files are never made public.
7. How long we keep it
We retain order records, including intake data and delivered files, for as long as necessary to support revisions and respond to any follow-up queries, and as required for our accounting obligations. You can ask us to delete your data at any time, subject to what we’re legally required to retain.
8. Your rights
Under UK data protection law you have the right to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise any of these rights, contact us using the details on our Contact page.
9. Cookies
We use only the minimum cookies required for the site to function (such as your secure sign-in session after a magic-link login). We do not use third-party advertising or tracking cookies.
10. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page.